Privacy Policy
FalconRock is committed to treating and using personal financial information about you responsibly. FalconRock only collects data that is necessary for business purposes. The FalconRock Privacy Policy explains what personal information we collect, why we collect it, how we protect it, and how and why in certain cases we may share it among FalconRock companies or with select other parties. We also tell you how to exercise your personal information sharing and use choices.
FalconRock is committed to respecting and protecting the privacy of our online customers and site visitors. We protect your information online with the same care we utilize for all FalconRock transactions. This online privacy policy explains what information about you we collect, and how we use and protect it in mobile and internet commerce. Our online and mobile privacy practices strictly abide by the terms of our privacy notice, What Does FalconRock Do With Your Personal Information provided above.
This Policy applies to customer relationships established in the United States. Some FalconRock affiliates are licensed to do business in foreign jurisdictions. The web sites of those affiliates have separate privacy policies which apply to their customers based upon the laws of the jurisdiction in which the affiliates are established.
Personal Information & Data
Personal Information
Personal information refers to any information about you that is personally identifiable to you. Your telephone number, name, address, and transaction history are examples of information that pertain to you personally.
Data
Data in the context of our online and mobile privacy policy generally refers to other information that we collect through your internet or mobile activities or which third parties may collect on our behalf. Such data may or may not be personally identifiable to you.
Information Collection
We Collect Personal Information About You When:
You Provide Personal Information to Us
FalconRock collects personal information online that you provide to us, such as when you log in, on applications you complete, and when you use our products and services. We may also monitor, record, and maintain records of your online and offline communications with us, including when you contact us through our website or mobile app or otherwise communicate with us, such as by email, phone, chat, and postal mail. See What Does FalconRock Do With Your Personal Information for more information about what personal information is collected, how, and why.
We Obtain Personal Information from Others
We obtain personal information from third parties such as credit bureaus and others to tailor your online experience.
We Gather Information Online
FalconRock uses tools (some of which may be hosted or provided by our third-party vendors), such as cookies, click stream auditing, and other methods, to gather information for internal uses, such as Web analytics and to personalize our content and advertising. We may also use these tools to secure and operate our website and for fraud prevention and verification purposes. For example, we and our third-party vendors may also use tools that enable us to record, review, and analyze your communications with us by email, phone, or chat, or through our website or mobile app, as well as your online and other actions taken within or through your account. We do this to maintain records of account-related activity and transactions, detect, prevent and respond to actual or suspected security incidents, errors, fraud or misuse, and for other quality, training, verification, security and support purposes.
Cookies
Cookies are small pieces of information that a website stores on a visitor’s Web browser to remind the site about the visitor the next time they visit the site. FalconRock does not store confidential or sensitive personal information in cookies. FalconRock uses cookies to enhance our customers’ online session by making navigation easier and providing important security features. For certain applications, cookies are a requirement because they help protect the privacy of a customer’s transactions by, for example, automatically terminating the online session if the customer forgets to log out.
Cookies cannot be used to capture your e-mail address, obtain data from your hard drive or gain confidential or sensitive information about you. Additionally, cookies cannot be read by a Web site other than the one that set the cookie. Some Web sites, however, use cookies to obtain information from your browser. You can set your browser to notify you before accepting a cookie, so that you can control whether you accept or reject a cookie. You will need to manage your cookie settings for each device and browser you use. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preference.
Click Stream Auditing
Click Stream Auditing includes information such as a web surfer’s IP address, web pages which have been viewed or acted upon by a web surfer, date and time, domain type, and when a web surfer has responded to an advertisement. We may occasionally combine this information with individual information on an aggregate level to determine the effectiveness of our advertising.
Action Tags and Other Technologies
Action Tags are commonly referred to as Web beacons or GIF tags. This type of technology is inserted in various places within our website to collect anonymous information about your visits to the FalconRock site and your interaction with our ads and content. FalconRock may use certain technologies to collect additional information related to the status and condition of your mobile devices. This information may be used to support the security of your transaction with FalconRock, determine industry trends, and for other research purposes.
Information Use
Personal information that we collect about you is used to provide you with optimal online experiences with us. We use it to help determine your financial interests and needs in order to recommend relevant products and services. We use personal information about you to qualify you for products and services that you request, to process your transactions, authenticate your identity, prevent fraud, and to keep your information and financial transactions secure.
Information Sharing
FalconRock does not sell personal information about its customers. FalconRock shares your personal information within its family of FalconRock companies (affiliates) and with select third parties in accordance with the terms described in our privacy notice, What Does FalconRock Do With Your Personal Information. The notice also provides a toll-free number for you to limit certain sharing. Additional information is provided below under Advertising and Tracking and under Your Options. We may share personal information when required by law or a subpoena or court order. We may also share personal information when we suspect fraud or for risk management purposes.
Children
FalconRock websites and mobile applications are not directed to children and do not knowingly collect information from children.
Access
FalconRock does not maintain a process which allows visitors to review and request changes to any of his or her personally identifiable information, including information that is collected through the use of cookies or other tracking devices, on the website or our online service. If you believe that…
Retention and Destruction
FalconRock retains personally identifiable information as long as necessary to provide the products and services for which the information was collected, to process and maintain a record of transactions, and as long as necessary for legal process or to satisfy government retention requirements. When the retention period expires, FalconRock destroys data that was maintained in any form in a manner that renders it completely unusable and incapable of restoration.
