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Cloud Digital Transformation: Depository Trust & Clearing Corporation (DTCC)

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Challenges

  • Depository Trust and Clearing Corporation (DTCC) is the Largest of 7 SIFMU’s -Systemically Important Financial Market Utility, as defined by the US Government. Annual transaction processing value of $2.43 Quad-Trillion in 2023.
  • Capability Gaps: Identify gaps in enterprise corporate tools that hindered digital transformation.
  • Complex IT Environment: Managed an extensive impact footprint across 8000 employees and consultants, covering various aspects of IT services, enterprise architecture, finance, security, and more. Required a comprehensive strategy to enhance the underlying digital capability enablers that impacted user total experience (TX) for customers, employees, and developers.

Objectives

  • Identify and Address Gaps: Conduct a technical assessment and strategy study to identify capability gaps and recommend industry best practices.
  • Enable Digital Transformation: Develop a strategy to enable digital transformation across the organization.
  • Enhance User Experience: Improve the total experience for customers, employees, and developers.

Solution

  • Assessment and Strategy Study: Comprehensive evaluations and study to identify capability gaps and make recommendations for 8 top corporate systems, including SAP, Salesforce, ServiceNow, Oracle ERP & HR, IBM BPM.
  • Framework Utilization: Leveraged frameworks such as AIDAF, TOGAF, COBiT, SFIA, among others.
  • Digital Transformation Capabilities: Focused on key capabilities like Cybersecurity, Total Experience, Value Stream Management, IT4IT operationalization, Decision Intelligence, and Hyperautomation among others

Tangible Outcomes

  • Identified Capability Gaps
  • Delivered a Comprehensive Digital Transformation Strategy leveraging industry best practices and frameworks.
  • Improved User Experience: Enhanced the digital user total experience for customers, employees, and developers.
  • Vendor Optimization: Provided valuable recommendations for top corporate systems, ensuring optimal tool utilization and implementation.

Results

  • Strategic Alignment: Achieved strategic alignment with industry best practices and frameworks.
  • Operational Efficiency: Improved operational efficiency through the implementation of recommended tools and practices.
  • Enhanced User Satisfaction & Successful Transformation: Increased satisfaction among customers, employees, and developers through improved re-architecture of the digital experiences.